SWEET CHEEKS is commited to customer satisfaction. Refunds are accepted for full price items only and must be returned within 14 days of receipt for a refund. Please note contact with us must be made within 7 days of recieving your goods in order to begin the process of returning the item.

 

Items must be returned in their original condition including tags and sanitary labels. Once SWEETCHEEKS has received your returned package, all returned items will be inspected before a refund is issued. SWEETCHEEKS reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund. 

 

If you require a copy of the Returns Sheet or have any questions regarding your return, please email our Customer Care team info@sweetcheeksdesigns.com.au


Please email info@sweetcheeksdesigns.com for the address. Please note that the goods are your responsibility until they are returned to SWEETCHEEKS. SWEETCHEEKS will not issue a refund on item/s that are not received or are lost in transit.


The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by SWEETCHEEKS will not be issued a refund.

 

You will be informed via the email address that is listed on your SWEETCHEEKS account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. 

 

If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at info@sweetcheeksdesigns.com.au and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

 

Shipping is non-refundable except in cases where we may have made an error. 


EXCHANGES

SWEETCHEEKS will happily accept exchanges if the item is faulty or the incorrect size. Customers wishing to exchange an item must contact info@sweetcheeksdesigns.com.au